Services

Our practice areas

An engagement may focus on one practice area or combine several. The work samples show examples of the documents associated with each practice.

01

Strategy & Operating Model

We help organizations set priorities, define how decisions are made, and establish the roles and processes needed to carry out a strategy.

Areas of support

  • Strategic planning and prioritization
  • Operating model design
  • Governance and decision-making
  • Planning and review schedules

Typical deliverables

  • Strategy roadmap
  • Operating model design
  • Governance charter
View the work sample

02

Operations & Process Improvement

We examine how work moves between teams, identify causes of delay and rework, and develop process changes with the people responsible for the work.

Areas of support

  • Current-state process mapping
  • Bottleneck and handoff analysis
  • Intake and workflow design
  • Standard operating procedures

Typical deliverables

  • Current-state and future-state process maps
  • Findings memo
  • Operating procedures and implementation plan
View the work sample

03

Organization, People & Change

We help organizations prepare for changes to roles, processes, and systems through clear responsibilities, communication, training, and documentation.

Areas of support

  • Role and responsibility design
  • Change planning and stakeholder communication
  • Training and support
  • Knowledge bases and supporting documentation

Typical deliverables

  • Change management plan
  • Communication calendar
  • Training and reference materials
View the work sample

04

Technology Advisory & Implementation

We help organizations choose, design, and implement technology. The work can run from requirements and vendor selection through solution design, build, integration, and handover. Recommendations take account of operational needs, cost, and the resources available.

Areas of support

  • Requirements, vendor evaluation, and RFP and RFI development
  • Solution architecture and system design
  • Software, integration, and workflow automation
  • Implementation planning and delivery

Typical deliverables

  • Requirements and vendor recommendation
  • Solution design document
  • Working build with technical documentation
View the work sample

05

Data, Analytics & Performance Management

We define performance measures, then design and build the reporting that helps teams assess results, identify issues, and make decisions.

Areas of support

  • Performance measures and definitions
  • Dashboard and report development
  • Data modeling and governance
  • Executive and board reporting

Typical deliverables

  • Key performance indicator (KPI) framework
  • Working dashboard, with the queries and definitions behind it
  • Performance review schedule
View the work sample

06

Program & Project Delivery

We help plan and manage programs and projects, with clear responsibilities for scope, schedules, dependencies, risks, and decisions. We use Agile, SAFe, or traditional project management methods as appropriate.

Areas of support

  • PMO design and setup
  • Agile and SAFe delivery
  • Status, risk, and issue reporting
  • Funding and oversight documentation for public programs

Typical deliverables

  • Program charter
  • Integrated plan and milestone schedule
  • Status and performance report
View the work sample

How Engagements Run

Four phases of an engagement

The scope determines which phases are included and the deliverables for each.

Phase one

Understand

We speak with the people involved, review available information, and agree on the objectives and scope.

Phase two

Diagnose

We examine current processes and available data, identify causes of the problem, and review findings with your team.

Phase three

Design

We develop recommendations with your team, assess feasibility, and agree on priorities, responsibilities, and next steps.

Phase four

Deliver

We implement or support implementation, review progress, and prepare the documentation and handover materials needed to continue the work.

Discuss the support your organization needs