01
Strategy & Operating Model
We help organizations set priorities, define how decisions are made, and establish the roles and processes needed to carry out a strategy.
Areas of support
- Strategic planning and prioritization
- Operating model design
- Governance and decision-making
- Planning and review schedules
Typical deliverables
- Strategy roadmap
- Operating model design
- Governance charter
View the work sample
02
Operations & Process Improvement
We examine how work moves between teams, identify causes of delay and rework, and develop process changes with the people responsible for the work.
Areas of support
- Current-state process mapping
- Bottleneck and handoff analysis
- Intake and workflow design
- Standard operating procedures
Typical deliverables
- Current-state and future-state process maps
- Findings memo
- Operating procedures and implementation plan
View the work sample
03
Organization, People & Change
We help organizations prepare for changes to roles, processes, and systems through clear responsibilities, communication, training, and documentation.
Areas of support
- Role and responsibility design
- Change planning and stakeholder communication
- Training and support
- Knowledge bases and supporting documentation
Typical deliverables
- Change management plan
- Communication calendar
- Training and reference materials
View the work sample
04
Technology Advisory & Implementation
We help organizations choose, design, and implement technology. The work can run from requirements and vendor selection through solution design, build, integration, and handover. Recommendations take account of operational needs, cost, and the resources available.
Areas of support
- Requirements, vendor evaluation, and RFP and RFI development
- Solution architecture and system design
- Software, integration, and workflow automation
- Implementation planning and delivery
Typical deliverables
- Requirements and vendor recommendation
- Solution design document
- Working build with technical documentation
View the work sample
05
Data, Analytics & Performance Management
We define performance measures, then design and build the reporting that helps teams assess results, identify issues, and make decisions.
Areas of support
- Performance measures and definitions
- Dashboard and report development
- Data modeling and governance
- Executive and board reporting
Typical deliverables
- Key performance indicator (KPI) framework
- Working dashboard, with the queries and definitions behind it
- Performance review schedule
View the work sample
06
Program & Project Delivery
We help plan and manage programs and projects, with clear responsibilities for scope, schedules, dependencies, risks, and decisions. We use Agile, SAFe, or traditional project management methods as appropriate.
Areas of support
- PMO design and setup
- Agile and SAFe delivery
- Status, risk, and issue reporting
- Funding and oversight documentation for public programs
Typical deliverables
- Program charter
- Integrated plan and milestone schedule
- Status and performance report
View the work sample